/// Technical Support & Operations
Your Platform. Stable in Operation.
With uSupport, we keep your cloud platform up to date, secure, and reliable at all times. We maintain the open-source components we’ve developed, provide updates, and assist you with technical challenges—directly through our developers and platform experts.
{ COMPONENT: Maintenance }
// Business_Continuity
Your Platform Remains Stable over the Long-term.
As we successfully transition to the production phase of a cloud platform, the demands placed on us as a service provider are changing. Software is constantly evolving, security vulnerabilities are being patched, and new features are being added. With uSupport, we ensure that the components we’ve developed are continuously maintained and that your platform operates on a reliable technological foundation at all times.
Ongoing Software Maintenance
Our open-source components are continuously being developed. This includes regular bug fixes, security patches, and maintenance of all relevant software dependencies. This ensures that your platform remains up-to-date and secure at all times.
Direct Access to the Developers
You don’t speak with a call center—instead, you speak directly with the developers and platform engineers who build and enhance our software every day. This results in short communication channels and quick technical solutions.
Responsibility for Open-Source Projects
We also actively support you with components from external open-source projects. If necessary, we develop temporary fixes, assist with the analysis of complex problems, and contribute improvements back to the respective upstream projects.
// Added_Value
Ensuring Your Platform Continues to Operate Reliably Tomorrow
A modern cloud platform thrives on continuous maintenance. New software versions, security updates, and technical enhancements are part of the normal lifecycle of any infrastructure. As a certified SCS IaaS integrator, we use standardization to ensure the quality of the platforms. This reduces technical risks and ensures that your platform remains stable, secure, and future-proof over the long term.
Certified SCS IaaS Integrator Silver
As a certified integrator, all UhuruTec solutions adhere to the agreed-upon SCS standards. These standards set the benchmark for interoperability and quality in open-source products.
// Support Process Overview
Reliable Collaboration as the Foundation of a Stable Cloud Platform
Once successfully implemented, a cloud platform is only at the beginning of its lifecycle. After the proof of concept (PoC), implementation, and migration, the phase begins in which the platform must prove itself in operation. This is exactly where uSupport comes in: as your technical partner for questions, issues, updates, and the continuous development of your platform.
Handover to Production
Once migration is complete, the implemented platform is jointly transitioned to regular production operations. The operations team is granted access to the technical documentation, responsibilities are clearly assigned, and support processes are clearly defined.
Ongoing Operational Support
Our experts are available to assist with questions, issues, and technical challenges—providing targeted support exactly where your team needs it.
Maintenance and Updates
Security updates, bug fixes, and new releases are evaluated and implemented in consultation with you. We keep a close eye on dependencies of open-source components as well as the stability of the platform itself.
Solutions and Improvements
We analyze complex technical requirements together and, if necessary, develop workarounds or sustainable improvements.
Support for Upstream Components
We also provide support for external open-source projects through analyses, workarounds, and improvements for the respective community.
Long-term Support
Your platform benefits continuously from up-to-date software versions, regular improvements, and technical expertise derived from active product development.
uSupport: The Foundation for Continuous Improvement
uSupport keeps the open-source components of your cloud platform—developed by UhuruTec—up to date from a technical standpoint. Maintenance, updates, patches, and technical support ensure a reliable software lifecycle. You’ll have direct access to our developers and platform experts and benefit from their expertise when dealing with trouble shooting, further development, and technical challenges.
If, in addition to technical maintenance, you also need someone to manage day-to-day platform operations, the next step is uService. In our Full Managed or Co-Managed Service, our experts take on defined operational tasks or full operational responsibility—including monitoring, incident management, lifecycle management, and agreed-upon service levels. Service Level Agreements are customized to meet your specific requirements.
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